What is the Vancouver Tourism Awards Program?
Providing outstanding service on a consistent basis is hard work that can easily go unnoticed. The Vancouver Tourism Awards Program exists to publicly recognize outstanding acts of customer service in Vancouver’s tourism, hospitality and customer service industries, and ensures that the accomplishments of front-line service providers are acknowledged and rewarded.
The Vancouver Tourism Awards is a non-profit society and an independent volunteer partnership of local tourism businesses. The program was established in 1989 and is currently in its 26th year of operation.
There is NO COST to participate in the Vancouver Tourism Awards. It is one of the most effective ways to reward employee performance – with certificates of nomination, monthly recognition at awards presentations and an annual gala event.
How Does It Work?
Every month, we collect nominations that are sent in by visitors or forwarded by employers. More than 100 people are nominated monthly, with the numbers doubling during busy peak season months. Each nominee receives a Certificate of Nomination, signed by our Board Chair, Peggie Terry. Certificates are sent to every nominated employee, along with a copy of their nomination ballot.
From this pool of outstanding service providers, we select a monthly winner. All of the nominations are read over and the Board of the Vancouver Tourism Awards votes on the winning ballot.
The winner is recognized at an awards presentation, attended by the board and the Deputy Mayor of the City of Vancouver, along with co-workers, family, and friends. Each board member presents a gift, and the Deputy Mayor presents the winner with a certificate signed by the Mayor of Vancouver and the official Vancouver Tourism Awards pin.
Every October, the Vancouver Tourism Awards Annual Gala Breakfast takes place and all nominees from the past year are eligible to attend and win prizes. With more than 800 people in attendance, the Vancouver Tourism Awards Gala Breakfast is one of the largest tourism industry events in the city. There is a presentation from a keynote speaker and a prize draw of more than $20,000 worth of prizes. Past keynote speakers include astronaut Chris Hadfield, Olympic medalist Jon Montgomery and former Canuck Trevor Linden.
How To Submit a Nomination
Ballots – Ballot forms are located across the city at hotels, restaurants, attractions, and Certified Folder brochure displays. Once filled out, these can be faxed or mailed to our office. Let us know if you would like to display ballots at your location! You do not need to be a sponsor to have ballots on display and to have your employees recognized.
On-line – Guests can fill out our convenient on-line nomination form. Consider adding a link to the form on your website or your follow-up e-mails to guests.
Letters, e-mails and internal comments – Often guests will send comments directly to managers in a letter, e-mail or through your location’s internal feedback system. We encourage you to send these in as nominations.
Social Media – Send in guests’ comments from social media sites such as Trip Advisor, Yelp or Facebook.
Nominate each other!
Do you work in a hotel and someone at a tour company went out of their way to assist your guest? Are you a tour operator who saw an Info Booth employee provide amazing service? Let us know by filling out and submitting a ballot.