image description
vancouver 	tourism student award
August 2016 winner Thuy Le with Deputy Mayor Heather Deal

August 2016 winner Thuy Le of the Delta Vancouver Suites Hotel

I had an item break in my bag and called housekeeping for a vacuum (to ensure no glass was spread in the room).  Thuy Le promptly arrived and vacuumed not just the floor but also my bag.  Then he offered … read more

July 2016 winner Meghan McConnell with Deputy Mayor Heather Deal

July 2016 Winner Meghan McConnell of Landsea Tours

I just want to say what a fantastic company this is to travel with.  We did 3 tours with Landsea Tours and we were very luck to get Megatron 2 out of 3 tours and she is fantastic.  We did … read more

June 2016 winner Jon Maciver with Councillor Adriane Carr

June 2016 winner Jon Maciver of the Vancouver Aquarium

Jon went above and beyond his job description to provide my partner and me with an incredible experience at the aquarium.  We had arrived only 25 minutes before the aquarium’s closing due to being held up in traffic.  We ran … read more

May 2016 winner Hugh Rae-Fraser with Councillor Adriane Carr

May 2016 Winner Hugh Rae-Fraser of the Four Season’s Hotel

We receive a copy of this note that was written to Hugh from a guest: “Hugh, Once again words cannot begin to express how truly appreciative we are for you tireless efforts and hard work to ensure that the engagement … read more

March 2016 winner Amanada Clark with Deputy Mayor Heather Deal

April 2016 Winner Amanda Clark of Grouse Mountain Resort

When my husband left his video camera at Grouse Mountain by mistake, we lodged a lost property report and didn’t really think we would see it again.  However, a couple of weeks later Amanda contacted us and told us that … read more

March 2016 winner Allan Jaffary with Deputy Mayor Heather Deal

March 2016 Winner Allan Jaffary of the River Rock Casino Resort

Allan received several outstanding nominations! Lightning the mood, making making me laugh after a particularly stressful afternoon.  Allan was . . . . very polite, understanding and turned my night around.  I can’t thank them enough. –Anonymous Recommending drinks, bringing … read more

February 2016 winner Carolyn Mason with Deputy Mayor Heather Deal

February 2016 Winner Carolyn Mason of the Pan Pacific Hotel

Carolyn generously offered me her ski jacket so i could go for a bike ride in Stanley Park. (I only had a dress coat with me and was going to stay inside.)  This was my first time in Vancouver and … read more

January 2016 winner Sandy Sangha with Deputy Mayor Heather Deal

January 2016 Winner Sandy Sangha of the Sheraton Vancouver Wall Centre

My wife and I stayed at your hotel this past Saturday night when we came into Vancouver to celebrate our 11th Anniversary.  We want to thank you for the exceptional service offered by the hotel staff . . . from … read more

December 2015 winners Larry and Susan Tamkin with Deputy Mayor Heather Deal

December 2015 winners Larry and Susan Tamkin of Hire-a-Santa

This man has been the Santa at Royal City Centre for as many as 35 years. I took my son to see him when he’d be in the window of Woodwards. My son is now 32. Now my grandchildren have … read more

November 2015 winner Mac Fattahi with Deputy Mayor Heather Deal

November 2015 Winner Mac Fattahi of the Vancouver Convention Centre

I was experiencing back pain due to the long sitting in uncomfortable chairs in our convention.  Mac not only found a solution for me using a blanket for the small of my back but worked with the information desk to … read more

October 2015 winner Jan Hancock with Deputy Mayor Heather Deal

October 2015 Winner Jan Hancock of Tourism Vancouver

We met Jan at the Lionsgate Bridge and inquired from her on how to get to Capilano Suspension Bridge and she offered to go home and pick up her car.  Picked us up and drove us to Capilano – got … read more

September 2015 winner Zhor Aatany with Deputy Mayor Heather Deal

September 2015 Winner Zhor Aatany of the Pinnacle Hotel Vancouer Harbourfront

My wife and I have been guests at the Pinnacle during a conference.  During our stay Zhor has gone out of her way, far beyond her job description, to make our stay in the hotel and our visit to Vancouver … read more