Delivering on the promise of outstanding customer service provides a huge boost to the sales and marketing efforts of Tourism Vancouver. We know that when our visitors are dealt with in a thoughtful and enthusiastic manner they tell their family, friends and colleagues about their experience. Tourism Vancouver is pleased to support the good work of the Vancouver Tourism Awards Society in rewarding and recognizing the valuable contributions of our frontline hospitality professionals.
Cara Vanderhall
Manager, Operations Visitor Services
Tourism Vancouver

Rocky Mountaineers involvement and support of the VTA program highlights the companys commitment to the core mission of exceeding Guest expectations. The sponsorship of the program is a constant reminder to all of us in the organization that a caring attitude can make the difference in a guests vacation experience.
James Terry
Executive Vice President & C.O.O.
Rocky Mountaineer

Internal comment cards are always appreciated by employees but it is the extra effort taken to submit Vancouver Tourism Award ballots that are in a different and sometimes more gratifying way. The extra time taken to complete the nomination form relays to our employees that the efforts they make to go above and beyond each day for our guests are recognized not simply by the hotel but city wide. On a monthly basis several of our employees are recognized by our guests through these awards. It makes us proud as an employer that we are being represented by Vancouver's best hospitality employees.
Mark S. Andrew
Regional Vice President, Pacific Northwest & General Manager
Fairmont Hotels and Resorts

The Vancouver Tourism Awards Program works on so many levels. It provides internal recognition for staff who go above and beyond the call of duty in customer service. It sets an example and allows all those on Tourisms Front Lines to see what exceptional customer service looks like. Not only are winners acknowledged personally, but so are the companies they work for. Seeing others getting awards motivates both staff and management to bump up customer service levels for the whole organization. Being honoured by a monthly Award becomes something both individuals and companies strive for. This now provides an external benchmark, and the whole Tourism Industry sets the bar higher, and the ultimate beneficiaries of this are the visiting travelers who receive exceptional customer service. And isnt that what its all about?
Scott Mason
President & Owner
Landsea Tours Ltd.

The Vancouver Trolley Company is proud to be a sponsor of The Vancouver Tourism Awards Program as it recognizes and rewards those who exceed visitor expectations. In other words, it epitomizes what we as a company encourage, excellent customer service. We proudly display all of the nominations certificates our staff receive in our front lobby so everyone who comes into the office can see how proud we are of their accomplishments. The annual awards event gives us all an opportunity to bring together all of our nominees so that they can celebrate their accomplishments with their peers. Their stories inspire us and recharge us as we re-discover the impact that our actions can have on visitors to our great city.
Jim Storie
President
The Vancouver Trolley Company

At BC Ferries our vision is to provide a continuously improving West Coast travel experience that consistently exceeds customer expectations. We are pleased to support the Vancouver Tourism Awards, and in turn recognize tourism and hospitality employees who are providing exceptional experiences to both visitors and locals of Vancouver.
Rebecca Skiffington
Manager, Operations
BC Ferries Vacations