• March 2025 Winner Camille Geary, Flyover

    The dimming lights of a Vancouver autumn cast long shadows as my family and I approached FlyOver. For us, a simple outing was fraught with challenges. Mobility issues made navigating everyday experiences a complex dance of accommodations and anxietie

    February 2025 Winner Jason Southern, Big Bus Vancouver l Westcoast Sightseeing

    Sea To Sky Gondola and Whistler Mountain Tour - Feb . 9th . My wife and I were picked up right on time in front of the Pan Pacific at 8:30 .Jason our tour guide greeted us very warmly . There were 10 other people on the bus . It was a bright sun

    January 2025 Winner Marshall Nardella & Eli Serafin, Mt. Seymour Resorts

    Marshall and Eli (Maintenance Staff) went above and beyond, well past mountain closing time to find and retrieve my lost phone from the mystery chair ski hill. Their willingness to help, expertise of the mountain and patience is incredibly

    January 2025 Winner Marshall Nardella & Eli Serafini, Mt. Seymour Resort

    Marshall and Eli (Maintenance Staff) went above and beyond, well past mountain closing time to find and retrieve my lost phone from the mystery chair ski hill. Their willingness to help, expertise of the mountain and patience is incredibly

    December 2024 Winner Ayumi Kawaguchi, Capilano Suspension Bridge Park

    My name is Gwen Wagner. I want to reach out and tell you about my experience on November18 (2024).  I’m a left leg amputee from Saskatchewan.    When we had taken in the manybridges, all the beauty we could absorb, and ate lunch at the

    November 2024 Winner Maria Alejandra Ramos Miranda, Executive Hotel Le Soleil

    I am a 79-year-old woman and I was walking along the street in Vancouver going from theHullo ferry to the sky train to the YVR when Alejandra approached me and asked if Ineeded help. My friend had just hurt her ankle and couldn’t take her luggage so

    October 2024 Winner Anthony McLaren, Pinnacle Hotel Harbourfront

    I am happy to share with you an exceptional experience I had at the Pinnacle HotelHarbourfront because of ANTHONY, Front Desk employee. Before our vacation began, I had many email and phone communications about ourreservations that were fou

    September 2024 Winner Lisanne Smeele, Discover Canada

    This summer, I took my very first trip to Canada and was looking forward to a campingtrip in the Rockies. After planning carefully to stay within my budget, I arrived inVancouver and enjoyed the first day at the Capilano Suspension Bridge Park asplan

    August 2024 Winner Natalie Jeske, Capilano Suspension Bridge Park

    On August 8th, my 5 year anniversary to my highschool sweetheart, my now fiancé, Alex, proposed on the cliff walk at the Capilano Park in Vancouver. We were vacationing there for our anniversary from a small town, Winona, near Toronto area. The happi

    July 2024 Winner Emily Grant, Harbour Air

    My partner, 3-year-old son and I took Harbour Air Seaplanes to/from Victoria in September 2023 and thoroughly appreciated the welcome and hospitality of all of their staff. While our son was diagnosed with unilateral hearing loss at birth, he's still

    June 2024 Winner Stephen Candy, Fairmont Waterfront

    Steve noticed a woman passing by the hotel that looked unsteady. He immediately approached the woman who went into a full seizure. Steve quickly leaped into action to look after her while the team called 911. The fire department and paramedics arrive

    May 2024 Winner Indie McCoy, Vancouver Aquarium

    Introducing me + my aunt to the tarantula Penny + helping us face our fear of spiders. I have been telling everyone who will listen that I high-fived + held a tarantula + recently saw a spider in the wild + instead of freaking out I just calmly moved

    April 2024 Winner Meghan McConnell, Discover Canada Tours

    I am writing to express my heartfelt appreciation for Meghan, one of the outstanding tour guides, from Discover Canada Tours. She recently led us on a memorable journey through the Rockies and what a journey it was! Meghan's exceptional skills, dedic

    March 2024 Winner Shirley Barretto, Fairmont Pacific Rim

    I would like to thank Ms. Shirley of Housekeeping for going above and beyond. A guest, Ms. Heather Thompson left her power bank charger but she was at Fairmont Vancouver Airport waiting for her flight back to Toronto the next day. Shirley lives close

    February 2024 Winner Kennedy Kraeling, JW Marriott Parq Vancouver

    Today we received a call from a lady called Michelle who wanted to make sure this feedback gets passed to management for proper recognition.  Michelle was at the casino yesterday and had more drinks than she is used to and was in vulnerable

    January 2024 Winner Henry, Woo

    I am a member and was there twice this week with my daughter. I wanted to let you know that we went to grab a coffee and there was an employee working on that area named Henry W. I was trying to get a highchair out and he noticed right away and came

    December 2023 Winner Chelsea Shier, Harbour Air

    I just wanted to sincerely thank Chelsea for her wonderful help with my camera, after I dropped it into the sea whilst alighting from one of their aircraft that had unexpectedly had to land at Patricia Bay due to fog. We are still en route

    November 2023 Winner Jesse Dam, Fairmont Pacific Rim

    I am sending a note to compliment two of your team members: Jesse (front desk)........ I was visiting Vancouver for the day with a friend from law school (she lives in Philadelphia) who had never been to Canada before. I am now living in Calgary, so

    October 2023 Winner Parminder Khangura, JW Marriott Parq Vancouver

            It’s with great pleasure to nominate Parminder Khangura for a Vancouver Tourism award for her ongoing efforts to create memorable moments for our guests. We had a guest stay with us for several months on business

    September 2023 Winner Patrick Waslen, Capilano Suspension Bridge Park

                 We had a wonderful visit to your part of the world and enjoyable trips to Alaska the Rockies, Vancouver Island, and Whistler. We also met some fabulous people and we must say you folks are so friendly a

    August 2023 Winner Jorge Rodriguez Bolio , Shangri-La Vancouver

    JP constantly checked in on me and my family during our time there. We often came back to our room to see an additional piece of equipment for our baby son (bottle warmers, high seat, crib) even when we didn’t ask for them. ........ the rest of the s

    July 2023 Winner Nazim Karedia , Rocky Mountaineer

    Mr. Karedia went above and beyond the call of duty to help my son when he was sick onthe train the first day of our trip. Be brought us medicine, special meals etc. He iswonderful.

    June 2023 Winner Bazil Graham, Landsea Tours

    During our tour my wife had an incident which caused an intense concern to her pregnancy. First, he assured us everything was going to be ok and he was actively in the medical field. He had another LandSea vehicle that was at Stanley Park take my wif

    May 2023 Winner Greg Taylor, Rocky Mountaineer

    My husband is a stroke and ICU survivor. He suffers from chronic fatigue and mobility problems. The journey was delayed and Richard was very fatigued. Greg brought him slices of orange to refresh him. He rearranged the seating, relocating the water a

    April 2023 Winner Frank Palter, Fairmont Waterfront

    I was working later and realized that I need to pick up something from a store that was closed. I told Frank. He immediately called over Shaun. He quickly drove me over to the store. In no time, I got what I needed. Without Frank’s quick thinking and

    March 2023 Winner Eric Chan, Coast Coal Harbour Vancouver Hotel

    Hi there,I wanted to reach out to share an amazing experience I had at your hotel yesterday from your valet, Eric Chan. I had spent the weekend at the hotel for a conference and departed Sunday morning to make my way home to Kelowna. A few blocks fro

    February 2023 Winner Curtis Slade, Sheraton Vancouver Wall Centre

    Dear Nickolay Sergienko I made a telephone call from Mexico this past Saturday to the Sheraton Wall Centre, to see if I could arrange for an ice cream treat to be sent to my sister’s hotel room at the Sheraton, for my niece who’d be returning to

    January 2023 Winner Doug Christie, Seaside Hotel North Vancouver

    Dear Vancouver Tourism Awards Team, I would like to nominate our hotel’s Engineer, Doug Christie, for a Vancouver Tourism Award. He goes above and beyond his job duties every day and is 100% the most thoughtful and talented engineer I have

    December 2022 Winner Bruno Berteli, Vancouver Aquarium

    I want to give a shout out to one of your team members, BRUNO!I am a parent of an 11-year-old autistic son, Tomas.  He is not very purvey to change. We are there for a visit at least once a month and everyone there is amazing! But this time

    November 2022 Winner Kristen Black, Sheraton Vancouver Wall Centre

    For bringing me lunch I was meant to have at a workshop that I missed because I was not well and did not want to expose others. Packing up a variety of foods plus orange juice and teas to help me recover even though I only asked for soup/chowder. I r

    October 2022 Winner Spenser Surerus, Sheraton Vancouver Wall Centre

    Spenser is a quite the individual. Always helpful. Ready to jump to the task and a highly empathetic person. While he has always assisted me with taxis and ensuring my transports to and from the hotel were taken care of, Monday night was quite intere

    September 2022 Winner Tim Hansen, Landsea Tours

    One of our guests, who has dementia, was wandering on West End and Tim saw him. To Tim, he looked like he was wondering where he was and Tim asked if he needed help. Tim found out that he forgot his hotel but that it was on Robson. Tim called the Rob

    August 2022 Winner Gred Reid, Landsea Tours

    Greg Reid, Landsea Tours Greg was extremely helpful when my friend hurt her bad hip and was in such pain that she could hardly walk. At Butchart Gardens we got a wheelchair but it was difficult for me to manage due to the undulating ground.

    May 2022 Winner Patrick Waslen, Capilano Suspension Bridge

    We met Patrick Sunday morning on Cordova Street.  We had lost our way in Gastown and he graciously helped us and gave us his city map.  Later that day we boarded a shuttle to Capilano Park and he was there to see us on our way.  We ret

    March 2020 Winner Raluca Dascalu, Fairmont Hotel Vancouver

    Raluca made sure my breakfast was extra special by finding the best possible jam from the buffet and she went into the kitchen to find me special coconut milk. This is extraordinary because I did not ask her to do these things.  She seemed to kn

    February 2020 Winner Melissa Marwick, Hotel Blu

    Melissa greeted us at 1 am with a amazing customer service!  She spent a great deal of time explaining all of the tourism spots and being extra kind to my little boys.  She noticed it was my birthday without me telling her, wished me a happ

    January 2020 Winner Julia Ballard, Fairmont Waterfront

    When Julia learned that a family's babysitter had cancelled on them, she stayed after her shift to babysit the 3 children and the family's dog. 

    December 2019 Winner Sharon Franklin, Pacific Gateway Hotel

    I'm a flight attendant and I have flown to a lot of hotels over the past year.  Sharon easily had the best service out of all of the places I've been.  Her service is top-notch because it's genuine.  Her smile is genuine, a

    November 2019 Winner Meghan McConnell, Capilano Suspension Bridge

    Meghan went out of her way to help my daughter stop crying.  My daughter was really upset and she did not want to leave the park.  Meghan talked to her and calmed her down.  She gave her this certificate which said "I Made It" and the

    October 2019 Winner Jesse Peterson, Harbour Air Seaplanes

    Jese went above and beyond during a recent flight I had out of the Vancouver location.  It was my first experience with Harbour Air, and being someone who doesn't venture into downtown that often & drives a truck, I was really struggling

    September 2019 Winner Sherry Smallwood, Gray Line Westcoast Sightseeing

    We and another couple boarded a Park Tour after our Princess ship docked.  At stop P8 we stood in the rain while at least 5 buses passed us, as they were completely full.  We finally were picked up by an empty bus driven by Sherry. 

    August 2019 Winner Dwayne Allan, Park'N Fly Vancouver

    A customer had left a small carry-on bag in the lobby of Park'N Fly after picking up their car.  As they had been travelling for a full day already, they understandably were exhaused by the time they got home - which is when they noticed tha

    August 2019 Winner Greg Reid, Landsea Tours

    Greg was extremely helpful when my friend hurt her bad hip and was in such pain that she could hardly walk. At Butchart Gardens we got a wheelchair but it was difficult for me to manage due to the undulating ground. At several places I left Pat

    July 2019 Winner Maria Caliciuri, Destination North America

    When my husband discovered that he'd left the charging cables for his cochlear implant at home the night before we flew to Vancouver for a twice postponed Regent 7 Seas trip to AK, a neighbor agreed to overnight them to us. RSS Customer Service put m

    July 2019 Winner Patrick Waslen, Capilano Suspension Bridge

    Hello Vancouver, we wanted to say some thanks for the wonderful trip we had to your amazing city.  It was truly a wonderful experience.  My husband Rick is sight impared, yet he was so able to experience it all.  We must say that you C

    June 2019 Winner Rakesh Lal, Pacific Gateway Hotel

    Rock saw us at the airport waiting for our shuttle.  He noticed our green Discover Alaska bag tags and told us he knew exactly where we needed to go.  Rather than having us wait for the hotel shuttle, he kindly drove us to our hotel. 

    May 2019 Winner Rakesh Naidu, Sheraton Vancouver Guildford Hotel

    We sing with Sweet Adelines and have been going to Surrey for competitions in the spring and staying at the Sheraton Guildford hotel for several years.  The odd year we change location to Saskatoon or Calgary but always come back to Surrey. 

    April 2019 Winner Janine Haigh, Pacific Gateway Hotel

    Janine engaged our table of 8 continously over 2 hours.  Not only did she add great information to assist us in making our decisions, she was super friendly and interested in what "our story" was.  The only way to improve on our e

    March 2019 Winner Alex Canjura, Sutton Place Hotel

    As part of our training we had a discussion on the importance of using a Note Book and taking notes.  To help us teach this point to our trainees, we enlisted the assistance of your hotel staff.  We had the great pleasure of meeting one of

    February 2019 Winner Donna Mandanas, Vancouver Marriott Pinnacle Downtown

    While staying in Vancouver on business, I caught a nasty case of strep throat.  The doctor advised that I stay in my room for 24 hours while the antibiotic worked.  I was miserable.  While drinking tea, I accidentally knocked it onto m

    January 2019 Winner Dominador Gentuya, Hyatt Regency Hotel

    I had a very bad cold during this stay.  I ordered room service on Monday night, the server who brought my order asked me if I was well.  When he saw that I had a cold, he brought me a tray of mint and camomile teas with hot water, lemon, a

    December 2018 Winner Arif Mahmood, Vancouver Convention Centre

    My friend Pady and I parked at the Convention Centre near Guest Services to attend the Christmas Market.  Looking for directions to the market we went in to guest services and discovered that we could borrow a wheelchair for our adventure. 

    November 2018 Winner Abukar Mohamed, Park'N Fly Vancouver

    Last Saturday I had to meet my friend at Park'N Fly.  She was going to Kelowna for the weekend and would take some Christmast presents with her for my grandchildren.  As usual, my friend was late.  When I mentioned to the workers a

    October 2018 Winner Joseph Cameron, Sheraton Vancouver Wall Centre

    On October 1st, we met Joey because we were looking for a palce to stay as our AirBnB experience (our first and quite likely last) was a total disaster.  Because our vehicle was already parked in the Wall Centre parkade, and we'd had to hike

    September 2018 Winner Diana Piwko, Diana's Luxury Bed & Breakfast

    On Saturday we did a sightseeing tour around Vancouver and went to Rogue restaurant at Waterfront for a drink before we left on bus 8 to get back to our B&B.  When we left the bus at 5pm we realized with horror that our backpack was missing.

    August 2018 Winner Victoria Zhang, Sunset Inn & Suites

    This was a very busy time due to the Pride Parade and Fireworks Competition.  PM Trudeau launched near Sunset Inn which caused the street to the entrance of the parking lot to be temporarily blocked by the police.  When I did not arrive at

    July 2018 Winner Claire Davies, Fairmont Hotel Vancouver

    My daughter took her little cow stuffie on vacation.  He is small and likes to get stuck in the bed sheets.  Unfortunately one day Fredrick (that's the cow) disappeared, believed to have been taken away by housekeeping when they launder

    June 2018 Winner Katiuska Lopez, Fairmont Waterfront Hotel

    I approached Ms. Lopez at the Concierge desk on the 23rd of June for assistance in finding a store that sold Tabi socks.  Ms. Lopez spent some time conducting an internet search for stores that might carry them.  Then she made a number of c

    May 2018 Winner Tracy McRae, Hampton Inn & Suites Downtown

    I checked with a front desk clerk concering the Beauty Salon, located near their lobby.  This shop was not affiliated with the hotel, but located on thier ground floor.  I had gone to the salon and it was closed.  He said it might be o

    April 2018 Winner Max Curzon-Price, Fairmont Pacific Rim

    We are visiting Vancouver from Paris.  The evenening before heading out on the whale watching tour, we decided to have some drinks at the Botanist bar.  We were greeted by this wonderful young man called Max.  We shared our plans with

    March 2018 Winner Victoria Aganova, Vancouver Marriott Pinnacle Downtown

    While here at a conference, I went through the buffet line.  After coming out the other end with nothing more than some arugula leaves on my plate, Victoria noticed.  She discretely asked me if I had dietary restrictions (I do) and she took

    February 2018 Winner Homan Layegh, Delta Burnaby Hotel

    Homan the shuttle driver was outstanding. My colleague traveled back with me via shuttle from BCAA to the Delta and then realized after we arrived at Dela that she accidentally left her purse at BCAA. Homan went the extra mile to drive us back to BCA

    January 2018 Winner Carlyn Lum, Sutton Place Hotel

    I left my cell phone in a taxi cab on my way to our office.  I called the concierge desk and spoke to Carly. She was so helpful in reviewing the tapes to pull the cab number.  She took the initiative to call the cab company, track down the

    December 2017 Winner David Sakashita, Park'N'Fly Vancouver

    Thank you Park and Fly YVR. Our truck wouldn't start Friday night, you guys went above and beyond to make sure my wife and I and our granddaughter were not stranded, thank you again. -- Mike  To give you a bit more of the story, the custom

    November 2017 Winner Amandeep Deol, Hilton Vancouver Metrotown

    I was very sick and could barely walk. Aman put her arm around me and helped me to my room, got ice, and checked on me several times. All the ladies on the 10th floor were wonderful! -- Mary, Arlington

    October 2017 Winner Alan Zhao, Fairmont Hotel Vancouver

    I am writing to personally thank you and your staff for the great service they provided me during my stay.  I had severely injured my foot during my trip. Although the injury was not particularly painful, my mobility was significantly impaired.&

    September 2017 Winner Daren Clark, Harbour Air Seaplanes

    We had 11 passengers booked on a flight from Whistler to Victoria.  Daren went out of his way to assist us in handling a situation that could have gone sideways very quickly. All flights were canceled due to the heavy smoke in the area, which le

    August 2017 Winner Rachel Bird, Grouse Mountain Resort

    Rachel went beyond her job description by driving from Grouse Mountain after her shift at 12:30 a.m., 40 minutes to my hotel to return my wallet with my passport in, which I did not know I had dropped at the top of the mountain. This was her dec

    July 2017 Winner Tina Palazzo, Vancouver Convention Centre

    During my first trip to Western Canada, I was in Victoria to visit one of my friends. We decided to go to Vancouver for Canada Day. On the way home, I realized I lost my wallet. I had $200 in it as well as my important cards. Tina found them, an

    June 2017 Winner Lisa Cumming, Westin Grand Hotel

    Last week, shortly after arrival in Vancouver from a cruise, my wife and I met a wonderful human being whoese memory we will always treasure. Lisa took the time to listen to our travel worries, to all these mundane concerns, frustrations and disappo

    May 2017 Winner Lawrence Sung, The Vancouver Aquarium

    I want to reach out to someone in management to thank you for such a warm and friendly staff and someone who went out of his way, which is not the norm these days. There must've been 35-40 people waiting at the bus station.  Lawrence let us

    April 2017 Winner Jose Diaz , Pacific Gateway Hotel

    Jose went way beyond duty by helping us out by lending his personal vehicle to get to a store before closing when a cab would not have got us there in time. We had a really bad day, with long delays and lost baggage and Jose lent a helping hand

    March 2017 Winner Eddie Zhou, The Hilton Vancouver Metrotown

    On March 14, Sarra arrived at the Skytrain station late at night. She called the hotel to ask for directions and how to get to the hotel from there. Night auditor Eddie Zhou received the call and after giving her walking directions decided to go meet

    February 2017 Winner Laura Sharkey, Fairmont Pacific Rim

    Laura served Mr. Bernier yesterday for afternoon tea and the guest mentioned how much they enjoyed the NM'Kip Dreamcatcher wine. They mentioned they couldn't find it in the BC Liquor Stores. Today, on her own time, Laura found a bottle at a l

    January 2017 Winner Thomas Davidson, The Listel Hotel

    Thomas noticed that we were going to lots of Canucks NHL games and always made an effort to stop and talk and was always friendly. The stand out though was that he noticed that I wasn't wearing a jersey but my husband was. One night he greet

    December 2016 Winner Sandra Knudson, The Vancouver Aquarium

    We had an unfortunate accident with our food tray and lost most of our snack.  I got the girls settled adn then went back to get replacemtn food.  While I waited in line and Aquarium employee appeared with replacement food for us.  She

    November 2016 Winner Altan Demirkaya, Best Western Plus Chateau Granville

    We have come to Vancouver from different cities to attend a conference at the Chateau Granville.  Our group had some language issues and we have found out that Altan speaks Turkish.  It is easier for us to talk regarding our requests about

    October 2016 Winner Bonnie Preus, The Vancouver Trolley Company

    We bought tickets for the tour and she gave us great information. We had a lovely time in Vancouver. Bonnie is a GEM!!  I left my special Shriners hat on the bus.  I went the next day to ask if she had found it or someone had turned it in.&

    September 2016 Winner Dawn Coates, Marquise Customer Care

    I want to thank Mrs. Coates for her exceptional proactivity in helping my family. My teenage son lost his smartphone in the Vancouver airport. The phone was returned to the lost and found and the next day, Mrs. Coates took the pain to look at the di

    August 2016 Winner Thuy Le, Delta Vancouver Suites Hotel

    I had an item break in my bag and called housekeeping for a vacuum to ensure no glass was spread in the room. Thuy promptly arrived to vaccume not just the floor but also my bag. He offered to take the bag and wash it because there were small pieces

    July 2016 Winner Meghan McConnell, Landsea Tours & Adventures

    We did three tours with Landsea Tours and we were very lucky to get Megatron 2 out of 3 tours and she is fantastic.  We did the Whistler tour with her and the thing I liked the most about what she said “Today is about Making Memories, you

    June 2016 Winner Jon Maciver, The Vancouver Aquarium

    Jon went above and beyond his job description to provide my partner and me with an incredible experience at the aquarium. We had arrived only 25 minutes before the aquarium's closing, due to being held up in traffic.  We ran around the aquar

    May 2016 Winner Hugh Rae-Fraser, The Four Seasons Hotel

    Words cannot begin to express how truly appreciative we are for your tireless efforts and hard work to ensure that the engagement was a success. Needless to say we are forever indebted to you guys and eternally grateful, and personally speaking, your

    April 2016 Winner Amanda Clark , Grouse Mountain Resort

    My husband left his video camera at Grouse Mountain by mistake.  We lodged a lost property report and didn't really thing we would see it again. However, a couple of weeks later Amanda contacted us and told us that it had been located. By th

    March 2016 Winner Allan Jaffary, River Rock Casino Resort

    Lightning the mood and making me laugh after a particularly stressful afternoon. -- Anonymous He showed genuine interest in who I was, where I was from, and making me feel at home as well as providing good recommendations for restaurants. -- Anony

    February 2016 Winner Carolyn Mason, Pan Pacific Hotel

    Carolyn generously offered me her ski jacket so I could go for a bike ride in Stanley Park. This was my first time in Vancouver and my day was fantastic and so memorable thanks to Carolyn encouraging me to get out there and ride.  She said "

    January 2016 Winner Sandy Sangha, Sheraton Vancouver Wall Centre

    My wife and I stayed at your hotel to celebrate our 11th anniversity.  We want to thank you for the exceptional service offered by the hotel staff, however the kindness of the housekeeping staff member, Sandy, was above what would be expected.

    December 2015 Winner Larry and Susan Tamkin, Hire-a-Santa

    They are both so great with the kids, as well as parents during the crazy Christmas season. Both Larry and Mrs. Claus are very caring and wonderful people who are completely dedicated to helping New West families with their Santa photo needs. I think

    November 2015 Winner Mac Fattahi , Vancouver Convention Centre

    I was experiencing back pain due to the long sitting in chairs in our convention.  Mac not only found a solution for me using a blanket for the small of my back but worked with the information desk to ensure I could drop off and pick up this thi

    October 2015 Winner Jan Hancock, Tourism Vancouver

    We met Jan at the Liongate Bridge and enquired from her on how to get to Capilano Suspension Bridge and she offered to go home and pick us up in her car. She picked us up and drove us to Capilano - got us one free entry - drove us to her home after C

    September 2015 Winner Zhor Aatany, Pinnacle Hotel Vancouver Habourfront

    During our stay, Zhor has gone out of her way, far beyond her job description, to make our stay in the hotel and our visit to Vancouver pleasant and rewarding. In spite of being very busy with the needs of over 500 conference attendees, she has taken

    August 2015 Winner Lincoln Labere, Vancouver Marriott Pinnacle Downtown

    Three weeks ago I went to the Pinnacle Hotel buffet for breakfast.  While wating for my omelet, Chef Lincoln and I engaged in some light conversation. Finding him engaging and interesting I asked him a few questions about an issue I have with a

    July 2015 Winner Anne-Julie Parent, Vancouver Aquarium

    My nominee is Anne-Julie from the Vancouver Aquarium.  She’s not only an exceptional employee but also an amazing person.  My family and I saw her beluga show in the afternoon and we had a chat with her at the end.  My little fiv

    June 2015 Winner Chris Shellard, Fairmont Pacific Rim

    Chris Shellard always provides me with service that goes above and beyond what I expect and it is one of the things that keeps me coming back to the Fairmont Pacific Rim. Chris always remembers my name, is very polite and courteous, always has great

    May 2015 Winner Hector Solares, Vancouver Marriott Pinnacle Downtown

    My family and myself had the pleasure of meeting Hector during our stay in Vancouver.  We had rented a car but due to an error in the booking, the rental agency had not reserved a car seat for my infant daughter.  We were disapointed since

    April 2015 Winner Michelle Smith, Britannia Mine Museum

    I would like your administration to know what an extraordinary employee you have in Michelle.  My wife and I and two grandchildren visited the museum last week and thoroughly enjoyed ourselves.  Prior to leaving for Vancovuer we took all th

    March 2015 Winner Amelia Schmidt, Grouse Mountain

    Amelia was awesome looking after her passengers when the tram broke don Friday the 13th. She was so good at keeping everyone calm and entertained I thought she was so brave to get a harness on and get out on top of the tram to reset the electronics.

    February 2015 Winner Kathie David, BC Ferries Vacations

    Kathie went above and BEYOND for my boyfriend and myself!!  We were trying to plan a romantic getaway for the Valentine weekend to Vancouver Island and it was not going well.  We had a bad experience with the first hotel we booked and Kathi

    January 2015 Winner Lauren Wesanko, Fairmont Hotel Vancouver

    I was searching for an artificial Christmas tree and finally found one I liked, but the model was sold out on Vancouver Island.  As I was going to be in Vancouver on the weekend I quickly started phoning around and I located one on Alberni Stree

    December 2014 Winner David Shacket, Listel Hotel

    We were trying to get a cab at 7pm on a rainy Friday for an egerly anticipated denner reservation.  The cab companies weren't promptly responding to calls and one staff members valiant attempts to hail a cab were also failing. So David, the

    November 2014 Winner Savithri Perimal, Fairmont Waterfront Hotel

    I was having some extreme anxiety accompanied with a great deal of crying.  Aside from doing her cleaning in an efficient manner she was also a huge asset in making a guest feel better.  She didn't spend more than she had probably allow

    October 2014 Winner Suzana Perri, Vancouver Convention Centre

    Suzana was extremely helpful and went out of her way to assist me in finding my wallet. On top of her helpfulness, Suzana was kind enough to actually give me $5 out of her own wallet for sky train fare which I found not only above and

    September 2014 Winner Courtney Blishen, Delta Vancouver Suites

    As a former flight attendant, I have stayed at countless hotels in the US, Canada, and Mexico and I must tell you, your staff at this hotel were incredible. The front desk staff, housekeeping, maintenance staff... everyone was friendly was friendly,

    August 2014 Winner Eri Fujii, Holiday Inn and Suites Vancouver Downtown

    I would like to nominate Eri at the front desk at the Holidy Inn Suites Downtown Vancouver for her enormous hospitality and help.  At the beginning she was already very polite, helpful, and knowledgeable. During our stays she helped us book to W

    July 2014 Winner Sheila Brodland, Coast Mountain Bus Company

    I am from the States and not very used to public transit. I went from Metrotown to Granville Island via Skytrain and the bus, but had some trouble coming back.  I think I missed a stop and there was a detour on the route which confused me. 

    June 2014 Winner Carla Rich, Landsea Tours

    I work at the Delta and was at the front desk trying to arrange a wheelchair for one of my guests who had falled and twisted both ankles.  Carla dropped by the hotel and happened to overhear the conversation and offered a wheelchair that she kne

    May 2014 Winner Ed Stone, Pacific Coach Lines

    I dropped my passport on the choach when travelling from Vancouver to the ferry for Victoria. I contacted the company and was told my passport had not been found.  Ed Stone made a special trip to the coach on which I had travelled, found my pass

    April 2014 Winner Victoria Delleva, Delta Burnaby Hotel

    Victoria exemplifies service excellence in her attitude, ability to anticipate guests' needs, willingness to go the extra mile and the genuine care she displays. She made our stay at the Delta Burnaby hotel extra special and memorable just by tru

    March 2014 Winner Laura Biffen, Harbour Air

    I wanted to commend the passenger agent I dealt with on those flights, Laura Biffen. Laura could not have been more accomodating. Firstly, I have a handicap due to injuries and Laura insisted on parking my car for me in your lot so I wouldn't hav

    February 2014 Winner Alison Knott , Delta Vancouver Suites

    My 12 year old daughter has been sick over the past year, requiring trips to Children's Hospital.  I knew we were coming in February and lined up a great Christmast present - Demi Lovato tickets and staying in her fave hotel, the Delta. 

    January 2014 Winner Jaswinder Taunk , Vancouver Marriott Pinnacle Hotel

    I believe Jaswinder in housekeeping at the Marrriott Pinnacle Hotel in Vancouver deserves special recognition.  I felt she went beyond her job description when she helped me wring out my children's clothes and hung them carefully to dry afte

    December 2013 Winner Joyce Barker, Tourism Vancouver

    Joyce invited me to experience "Vancouver Hospitality" at her home and what a wonderful experience. I can't even begin to thank Joyce for the fantastic food, snacks, and drinks. The photo in Joyce's home by the beautifully lit and d

    November 2013 Winner Stacey Vogl, Sheraton Vancouver Wall Centre

    I would like to nominated Stacey Vogl of the Sheraton Vancouver Wall Centre.  She went above and beyond her duties of customer service. We needed to get to the Sheraton in Surrey and didn't know how to get there without spending a lot of mon

    October 2013 Winner Mack Kekobad and Monette Subion, Hyatt Regency Vancouver

    Around 11pm on a Friday night my girlfriend and I were about to go out when we realized my girlfriend had forgotten her shoes back home.  We approached the front desk and spoke to Mack and explained the situation.  Mack suggested some late

    September 2013 Winner Gail Ross, Shannon Falls Information Centre

    One of my passengers had left their bag beind at the falls with passport, money, and valuables but hadn't realised. Gail called two other tour companies to advise that it had been handed in. We were fortunate enough to pick it up the next day and

    August 2013 Winner Matt Gillis , Meridian Valet

    Matt stood out far and above the pack with his exceptional customer service and attention to detail and his customers. The young man ran... RAN, to get the vehicle after being given the keys. That was impressive enough though, but it didn't stop

    July 2013 Winner Mark Brailey, Sutton Place Hotel

    I would like to acknowledge the outstanding customer service of one of the employees of the hotel, your Senior Doorman, Mr. Mark Brailey.  I was very sick, my wife was very tired and the last thing that we needed to deal with was an issue with o

    June 2013 Winner Derek Sims , Rosewood Hotel Georgia

    Derek kindly provided space for my daughters to practice volleyball outside the hotel and even assisted them with some of their drills. To meet with such a charming and talented man at this wonderful property was a special treat for our family! -- P

    May 2013 Winner Abdoul Said, Century Plaza Hotel

    Abdoul took extra special, over and above, care of my mom during her seven week stay at CP. Abdoul is an outstanding superhost kind of guy, constantly greeting all sizes, shapes, and cultures of guests into his hotel. Abdoul combines his outstanding

    April 2013 Winner Kevin Gates, DVBIA

    My husband and I had forgotten where we had parked our car.  Kevin went to the trouble of looking in all the underground parking lots for our lost car. Eventually, after finding our car, his attitude was positive, face smiling all the time. We a

    March 2013 Winner Trina Armour, Mia Yoon, and Kathy Nguyen, Vancouver Airport Marriott Hotel

    When two guests ask Mia if they could use our hotel lobby for thier elopement, Mia of course agreed.  She went and informed Kathy and Trina and together they bought the guests flowers, champagne, and chocolate covered strawberries.  When th

    February 2013 Winner Alexis Scigliano, Vancouver Aquarium

    Our car broke down in a parking lot near the Aquarium.  I went to the reception desk for assistance.  Alexis was very kind and offfered her assistance. She provided a telephone for me to call my insurance company in the US to arrange for a

    January 2013 Winner Mike VanderHeide, Vancouver Aquarium

    I spent and enjoyable afternoon at the Aquarium with one of my grandsons while the other was home sick.  When we were leaving at closing I reazlied I no longer had the bag containg the 2 stuffed sharks I had purchased for my grandsons.  I a

    December 2012 Winner Jose Garcia, Vancouver Convention Centre

    Jose is amazing. Jose not only exceeded any and all expectations I had but has now set the bar so high, I doubt any person will ever come close to providing me with such an amazing level of service. Throughout the afternoon of December 2nd, Jose cont

    November 2012 Winner Timothy Chaput, Coast Mountain Bus Company

    He greeted me on this dark rainy morning with a big smile and cheery "good morning!" Then, and elderly Asian lady got on the bus and was greeted with a friendly "Nihao"!  She was so impressed and happy and I thought, what a g

    October 2012 Winner Dan Lantin, Park N Fly Vancouver

    When we arrived in Vancouver it was quite late and dark out.  We tried to find our way driving from YVR to our hotel but found it very difficult.  As we pased the Park'N'Fly we noticed a couple of employees and decided to stop and a

    September 2012 Winner Petra Bitterberg, Rocky Mountaineer

    Petra Bitterberg is quite an exceptional person. I am 85 and had never traveled before by myself. She is extremely knowledgeable, very thoughtful.  Showed concerns about my comfort and well being. When she realized that my flight came into Vanc

    August 2012 Winner Mike Underwood, Fairmont Hotel Vancouver

    I would like to nominate a young man who came to our rescue while we were visiting your beautiful city.  I accidentally placed my hand in the wrong place at the wrong time and it was struck by a passing car's rearview mirror. Fortunately it

    July 2012 Winner Aubyn Rader, LandSea Tours

    We had an amazing experience at Whistler and an informative trip to get there.  His enthusiasm for the job and the people he deals with is obvious.  We found ourselves delayed due to a road accident, so he made the quick decision to divert

    June 2012 Winner Alison Knott, Delta Vancouver Suites

    Yesterday, my wife and I spent a wonderful day in Victoria.  We had a fabulous time at the Butchart Gardens and we bought a book about the gardens as well as some other souvener items and gifts for friends.  We left all our gifts on the bus

    May 2012 Winner Andrea Chan, Holiday Inn and Suites

    I called the frond desk and Ms. Chan answered the phone.  I told her I didn't feel well and askd her if there was a hospital nearby.  She told me she would be willing to take me to the hospital herself if I wishes.  I was so happy

    April 2012 Winner Emma Dagg, Fairmont Waterfront Hotel

    At dinner, my credit card was denied.  It turns out that I was one of the "lucky millions" that were affected that weekend.  I had never had this happen to me before and it was a horror I hope to never relive. But what was I to do

    March 2012 Winner Lee Hender, West Trek Tours

    Lee was a fantastic tour leader and had a lot of fun on his tour bus. Lee was so welcoming, friendly, hilarious, ogranising games and constant fun for us, taking us to off-the-beaten-track locations so we could see the real Canada. He gave off an ama

    February 2012 Winner Chris Fox, C&N Backpackers Hostel

    Chris was very kind and friendly to our group and myself who stayed at the hostel. He took time to talk with us and volunteered to share his experiences of life in the Downtwon Eastside of Vancouver. He seems like a very hard woring, humble man. Chri

    January 2012 Winner Lund Milton, The Vancouver Aquarium

    I was waiting under the awning with my daughter in her stroller when Lund approached me to see if I needed any assistance.  He told me about the new elevators, the new family friendly washrooms and asked again if he could assist me.  I aske

    December 2011 Winner Harpreet, Century Plaza Hotel & Spa

    We are writing today to express our sincere gratitude to your hotel staff for the exceptional service we received during our recent stay.  Your hotel has been our home for the past six weeks as our son was hospitalized at St. Pauls.  We hav

    November 2011 Winner Maryam Alborz, Sheraton Vancouver Guildford Hotel

    Yesterday as I was checking in I realized my Visa was missing.  Without skipping a beat, Maryam at the front desk ask if I could remember where I left it.  My panic had set in and I was only thinking I would lose my room without my Visa and

    October 2011 Winner Krista Thomas , Fairmont Waterfront Hotel

    Just to say a BIG thank you to the Fairmont & especially to Krista Thomas for the excellent care I received after my little accident.  After checking in at the Fairmont I went for a walk before dinner with a a friend & had a fall injurin

    September 2011 Winner Shawna Kostiuk, Pan Pacific Hotel

    She worked tirelessly assisting us with recovery of our lost passports. She used every resource at her disposal on our behalf. Shawna was totally professional, exceptionally competent and very compassionate. Her efforts led to the return of our passp

    August 2011 Winner Summer Day , Blue Horizon Hotel

    We arrived at The Blue Horizon with a car packed to the gills and a roof rack on top.  Unfortunatly, the carrier made our car too tall for the hotel garage.  Ms. Day, cool as a cucumber, helped to unload the car, unload the carrier, take th

    July 2011 Winner Cesar Carias, Renaissance Habourside Hotel

    Our trip to Vancouver was for two glorious weeks.  Because of the cosmopolitan nature of the city and its unique mix of cultures we ate a lot of diverse food, from mussels in Victoria to Dim Sum in Richmond.  However, being from Central Ame

    June 2011 Winner Dinesh Lal, Westin Wall Centre Vancouver Airport

    I was visiting on business and during the check in proceses the hotel experience a power failure.  I dropped off my luggage in my room and set off to pick up a bite to eat.  It was a busy day and I had skipped lunch.  I visited several

    May 2011 Winner David Lall, Fairmont Pacific Rim

    I forgot my dresses at the airplane and David just took my boarding pass and called me 2 hours later with dresses in hand.  He had to call multiple times, chase down first class, organize for a cab and finally succeded getting my dresses back!&n

    April 2011 Winner Liam O Halligan, Granville Island Tea Company

    My wife is a tea nut, and she went crazy trying to pick new, unique blends of tea at this palce;  there were too many options. The worker behind the counter gave her a sample of one of thier house blends and told us we could walk around to look

    March 2011 Winner Ksenia Stepkina, Days Inn Downtown Vancouver

    She greeted me with a warm smile and instantly made the effort to connect with me on a personal level by asking quesitons. On my most recent trip, Ksenia instantly greeted me by name because she took the time to remember me from my last visit. 

    February 2011 Winner Brian Meyer, Holiday Inn Hotel & Suites

    I am five months pregnant and forgot to fill a prescription that helps me to breathe. Brian offered to go to the pharmacy for me because I was too sick. -- Jodie, Quesnel

    January 2011 Winner Bruce Young, Vancouver Aquarium

    He saved the day! We were making a presentation and our laptop and speakers didn't work.  Bruce provided us with his own and without it there would have been no presentation. He was helpful, calm, and friendly. He went above and beyond. --

    December 2010 Winner Jesse Ogden, Westin Grand Vancouver

    Jesse was very accommodating and plesant by remembering my name every day and how I took my coffee and liked my eggs done. He was very attentive and provided a breakfast experience each day for my stay. -- Anonymous  He always remembers my nam

    November 2010 Winner Zully Rahemtulla, Accent Inn Vancouver Airport

    My family was leaving for Mexico when we realized that we had left our car keys attached to a shopping cart at the Costco by the airport.  In a panic to get to the airport, we talked to Zully at the office and asked if he could call Costco while

    October 2010 Winner Heather Gagnon , Holiday Inn Vancouver Centre

    Heather searched everywhere to help me and my son find a hotel with a pool that was open that night before he went to the Children's Hospital. She was on the phone and on hold till she found us a hotel. Just fantastic. -- Steven, Lillooet

    September 2010 Winner Andre Tardif, Sheraton Vancouver Wall Centre Hotel

    Andre undertook the impossible task of locating a taxi that I took from the hotel in which I believed that I had lost my wallet. Because he was so attentive to the cab drivers, he recalled which cab company and which cab driver he had called for us.

    August 2010 Winner Joshua Langston, The Keg on Thurlow

    This story started back in 2009 - I had a service experience with Joshua at the Keg on Thurlow that forever changed my expectations of what a restaurant experience should be like.  It starts with small differences: striking up gental conversatio

    July 2010 Winner Maria Elma Asuan, Delta Vancouver Suites

    Maria Elma Asuan was our housekeeper during our weeklong stay at the Delta Suites Hotel.  Elma greeted me so warmly my first morning in Vancouver and instantly made me feel like I was right where I belonged! She was so helpful and made many wond

    June 2010 Winner Mark Hesterman, Rocky Mountaineer

    The trip on the Rocky Mountaineer was exceptional - the train itself, the meals, staff were all great.  I must make mention of one of the staff, Mark - when we were in Vancouver we were looking for a shop to buy some cards.  We were in a sh

    May 2010 Winner Dal Milin, Cascadia Hotel & Suites

    My husband became seriously sick.  Dal came to our room promptly and helped me get the ambulance and take my husband to the hospital.  He arranged to make calls on his own cell phone to my son and daughter who had gone to eat their dinner.&

    April 2010 Winner Rosh Chandra, River Rock Casino Resort

    We were looking for a last minute gift for a speaker. Rosh came up with the perfect gift - an original piece of art. Rosh gave us the art piece for free, he managed to get a signature from the artist, wrapped the gift and presented it to our speaker.

    March 2010 Winner Juliet Flores, Delta Vancouver Suites

    I lost my charger here two weeks ago and when I asked the front desk they said they couldn't find it. The next day I asked Juliet and she went out of her way to find it for me. It took her awhile and I am very grateful! -- Marielle, Kamloops

    February 2010 Winner Jenny Reis, Delta Vancouver Airport

    When my luggage was lost on a late night flight and I had an important business meeting the next morning, Jenny went out of her way to lend me her personal suit for the next day. This demonstrated going above and beyond and this optimum level of cust

    January 2010 Winner Marco Ylagen , Delta Vancouver Airport

    I asked for information about renting a bicycle in the Richmond area, and he carefully researched to find the closest place that is open for winter rentals.  Then, after a moment of thought, he said "Why don't I bring in my mountain bik

    December 2009 Winner Rene Bozak, BC Ferries

    My daughters new dental retainer was accidentally thrown in the garabage on the 12:20 ferry today.  Upon noticing, BC Ferreis was called.  A staff member by the name of Rene went above and beyond expectations and went through the garbage an

    November 2009 Winner Peter Raptis, SIP Resto-Lounge

    I'm an exchange student from Germany.  I visited Vancouver with some friends and we went to SIP for drinks.  The cocktails tasted very good adn we had a nice conversation witth Peter.  We talked about Vancouver and he suggested to

    October 2009 Winner Sergio Moyer, Hilton Vancouver Metrotown

    Sergio went above and beyond. We had been talking about the new blueberry donuts at Tim Horton's and how they were always sold out by the time we got there. Monday morning, Sergio delivered coffee and the blueberry donuts. This was incredible. He

    September 2009 Winner Andrew Jackson, Sheraton Vancouver Wall Centre Hotel

    Andrew went above and beyond the call of his own job description when he assisted a mentally challenged woman who had left her care home and tried to check into the hotel. Instead of involving the police, Andrew spent almost a 16 hour shift to rectif

    August 2009 Winner Sis Kassay, Westin Grand Vancouver

    I was in Vancouver and got really sick a day before I was supposed to return home.  About 10:00pm I forced myself to go downstairs to get a taxi to get some advil.  I asked Sis to call a taxi.  He saw that I wasn't well and asked m

    July 2009 Winner Aubyn Rader, Landsea Tours

    My husband and I were stranded with a dead battery at the Tantalus lookout along the Sea to Sky Highway. No one would help us with a jumpstart. Aubyn showed up in his bus with all his guests and came over to us immediately to see if we were ok. He of

    June 2009 Winner Shane Adams , Westin Grand Vancouver

    My name is Sophie.  I lost my teeny toys somewhere during my first day of our trip to Vancouver.  Shane found two of them on the ground by the hotel.  I had lost two and when we came back from dinner, on my bed where two new toy sets w

    May 2009 Winner Dung Nguyen , Pan Pacific Vancouver

    My mother is in a wheel chair and we often find access very frustrating but Dung made our day anything but on Tuesday.  He was washing down the deck and cleaning the area outside Cafe Pacifica at the Pan Pacific Hotel and apologized for being in

    April 2009 Winner Emilie David, Moda Hotel

    Ms. David exemplifies all that is sophisticated, urban, calm, and friendly about Vancouver. She strikes the perfect note between warm welcome and brisk business. The way she checked me in was flawless and fast. She even asked empathetically how was m

    March 2009 Winner Steve Oatway, Vancouver Trolley Company

    While in Whisler my husband suffered a heart attack.  He was sent to St. Paul's hospital and I went with my young son to a hotel across the street.  My son and I decided to take a Trolley trip around Vancouver to get some fresh air. Tha

    February 2009 Winner Walt Walmsley, Vancouver Aquarium

    Walt has been faithfully volunteering his time and providing fascinating slide shows for the seniors at two senior centres on the North Shore.  Every month Walt organizes interesting topics ranging from Glaciers to Marine Mammals.  A senior

    January 2009 Winner Dennis Summerfield, Big Bus Ltd.

    Due to an accident on the Lions Gate Bridge, traffic was backed up along Georgia Street.  Quite a number of the Aquarium staff and visitors found themselves stranded in the part because taxi's and buses cannot come in.  It is at this mo

    December 2008 Winner Abdoul Said, Century Plaza Hotel and Spa

    My daughter was in need of a wheelchair and Abdoul provided her with one until she was able to walk again. -- Pat, Powell River

    November 2008 Winner Arif Ismail, Delta Vancouver Airport

    This was our first trip to BC and did not know what to expect but were very favourably impressed and put at ease by Arif's cordial, helpful and comfortable attitue. Not only did he supply us with maps of the area, bus connections, and information

    October 2008 Winner Alf Lilley, Vancouver Trolley Co.

    We were on a one-day stopover in Vancouver and wanted to catch the Trolley.  We thought we had found the stop but Alf saw us and told us we were not in the right place and that the proper trolley had just passed us.  He then drove us in his

    September 2008 Winner Albert Wiebe, Executive Hotel Vintage Park

    When I discovered that I had not brought enough essential medication with me, Mr. Wiebe insisted on taking me to his physician and making sure that I was able to secure a prescription of the medication I needed. His kindness and reassurance were seco

    August 2008 Winner John Ferry, Sequoia Grill at the Teahouse

    My wife and four children and I has lunch at the Sequoia Grill.  We got a very good table on the terrace, we were only served with the most care, professionalism and just very warm, friendly and efficient.  We were mainly taken care of by J

    July 2008 Winner Ted Lebedoff, Sheraton Wall Centre

    We went out for dinner in Yaletown on Wednesday evening.  The following morning only an hour or so before we were to board the Rocky Mountaineer for our excursion through BC and Alberta, I realized I had left a small shoulder bag with my passpor

    June 2008 Winner Ingrid Lopez, Holiday Inn Express Metrotown

    While visiting Vancouver I wanted to find my granfather's grave site.  Armed with what little information I had, I approached the info kiosk at the mall, but it was unfortunatly closed.  The only place I could think of approaching was t

    May 2008 Winner Brent Lawrence, Landsea Tours

    I was stranded at Shannon Falls because the Greyhound bus did not stop for me. When I asked Brent to please give a lift back to Vancouver, he made the big effort to ask his supervisor and all the guests on the bus if he could give me a ride. Brent e

    April 2008 Winner Maria Jarlego, Holiday Inn Downtown Vancouver

    My reason for coming to Vancouver is to attend a family wedding.  I drove from Edmonton to Vancouver, about 16 hours of driving, with my kids.  Not well-aquainted with Vancouver, I managed to lose my sense of direction.  I drove around

    March 2008 Winner Paul Britton, Hotel Le Soleil

    I want to take the opportunity to recognize the outstanding client service we received from Paul at the front desk Hotel Le Soliel during our visit to Vancouver. Paul greeted us upon arrival at the hotel and went above and beyond from that point on

    February 2008 Winner Julian Law, Dr. Sun Yat Sen Chinese Gardens

    Mr. Law is a fountain of knowledge. It was an honour to meet and learn from him about the beatiful serene garden in the hustle and bustle of Vancouver. -- Lorraine, Wellington, New Zealand Mr. Law shared Chinese philosophy with the importance of b

    January 2008 Winner Alex Kempenaar , Best Western Downtown Vancouver

    My name is Wendy and I and my family and friends would like to give some deseved recognition to one of your front desk staff, Alex. Our reason for coming to Vancouver was to attend the 2007 Canadian Figure Skating Championships.  Our group of 5

    December 2007 Winner Stacey Gauley, Hampton Inn & Suites Vancouver

    My family stayed at the Hampton Inn while my son was undergoing treatment at Children's Hospital.  Stacey went out of her way to make sure my family was happy and comfortable. She gave us directions and was constantly asking if we needed any

    November 2007 Winner Patrick Lagunzad, Coast Mountain Bus Company

    I was at UBC around 6pm and wanted to return to Downtown Vancouver.  I asked a waiting passenger if the bus that had just pulled in (No. 99) was going Downtown and was told yes.  What I wasn't told, it appears, was that I would need to

    October 2007 Winner Ali Shaeml Amir, Vancouver Taxi

    I was visiting Vancouver from England and have limited mobility because I use a wheelchair. Ali Shamel made me feel very relaxed and safe in his taxi. He gave me a tour of Stanley Park and Downtown Vancouver. It felt wonderful to feel like a normal h

    September 2007 Winner Sarah Vanderveer , Manhattan Restaurant

    Sarah went above and beyond her role to ensure that we and our young son were welcome in Manhattan Restaurant every evening for dinner. My husband broke his ankle very badly whilst we were on holiday.  So, during meals he needed to raise his leg

    August 2007 Winner Tuyen Vo, Westin Bayshore Vancouver

    I would like to forward the name of one of our associates for your consideration.  His name is Tuyen Vo and he is a third Cook at the Westin Bayshore.  So often, it is the "front of house" or high guest contact associates who are

    July 2007 Winner Julie Wells, Bridges Restaurant

    On Saturday, my husband, two friends, and I had lunch at Bridges Restaurant at Granville Island.  Julie was very accommodating. We certainly enjoyed a lovely lunch during which she never missed a beat to fulfill our every whim.  Since we h

    June 2007 Winner Cara Vanderhall, Tourism Vancouver

    When our cruise ship landed at the Vancouver port, there were no taxis or shuttles to transport the hundreds of people who were disembarking. With all the stressed out and frustrated people invading her Tourism Vancouver Tourism booth, Cara and her c

    May 2007 Winner Alfred Esmeiger, Alfred's Guest Services, Private Tours

    I had just arrived in Vancouver from a cruise.  We were only in town for one day and one night.  We were very greatful to Alfred for giving us a four hour tour of Vancouver. He was very knowledgeable and courteous; everything we desired in

    April 2007 Winner Jane LeTourneau, Holiday Inn Hotel & Suites

    I always enjoy staying at the Holiday Inn, but during this particular stay, I received the support that really made a difference.  This came from one of the members of your staff at the front desk during a moment of stress for me. I received gre

    March 2007 Winner Dan Nguyen , Pacific Palisades Hotel Vancouver

    Judith and Bob were staying at the Pacific Palisades Hotel before departing on a 3 day trip to Victoria.  Judith relies extensivley on her scooter for mobility. On thier second day in Vancouver, Judith experienced a mechanical problem with her

    February 2007 Winner Joachim Nidua, Westin Bayshore Vancouver

    I was visiting the wonderful city of Vancouver when a catastrophe occured.  I was minutes away from catching a float plane over to Vancouver Island, when I realized my purse was missing.  This meant I was left without cash, credit or debit

    January 2007 Winner Ron Windsor, Hyatt Regency Vancouver

    A hotel guest was experiencing a personal situation in her room and asked Ron Windsor for urgent assistance. While remaining calm and professional, Ron provided complete discretion while diffusing a potentially difficult situation. Needless to say,

    December 2006 Winner Bryan Steer, Westin Bayshore Vancouver

    During our stay in Vancouver, we wanted to purchase a t-shirt for our daughter from the UBC swim club.  Bryan was advised of our wishes and he immediately took immense interest in our unusual request.  He also took great care in obtaining a

    November 2006 Winner Barry Balce , Delta Vancouver Airport

    Ruth came to Vancouver to visit her four year old granddaughter.  Ruth took special care to purchase special gifts for her.  In her travels through the airport and customs, a jar broke and stained some of the clothing gifts in her luggage.

    October 2006 Winner Pierre Arcand, Pacific Palisades Hotel

    During a recent conference at the Pacific Palisades Hotel, Pierre Arcand took charge of making the event the best for the participants, the presenters, and the organizers. He seemed to be in every venue when you needed him. Most of the time, he was a

    September 2006 Winner Laurent Devin, Diva at the Met

    We arrived from Europe and our luggage was lost. Mr. Devin comforted us during dinner and tried to locate our luggage through our airline. Once he realized that our luggage would not be arriving that evening, he called his wife to have her bring us

    August 2006 Winner Louise Reid, West Coast Sightseeing

    A note of thanks for the great service we received.  I had a group of 15 for the Vancouver post tour of the suspension bridge and city.  Unfortunately, while we were at the Cleveland Dam in North Vancouver, one of the passengers became ser

    July 2006 Winner Geoff Viljoen, Star Limousine Services

    I arrived in Vancouver exhaused and unfortunately, while walking, I twisted my ankle.  I limped along, pausing to read signs.  As I was still gasping for breath, a genleman approached me.  He kindly asked if he could assist me - Geoff

    June 2006 Winner John Abou-Samra, Coast Mountain Bus Company

    John is by far the best bus driver I have ever met! He not only is enthusiastic about his job, but he is also knowledgeable about Vancouver and making people happy. He always greets his passengers with a smile and makes the ride not only enjoyable, b

    May 2006 Winner Rashid Khan, Vancouver Taxi

    After a three week long vacation in Canada, I was returning to Australia with my wife and children.  Rashid was the cab driver who picked us up from the hotel and took us to the airport. Upon arriving at the airport, I noticed that one of our b

    April 2006 Winner Stephen Candy , Fairmont Waterfront Hotel

    Rushing to get a taxi for the 8:00 am flight to Toronto, I realized after leaving your hotel that I had inadvertently left something in my room. I called the hotel and within a very few minutes, they called to confirm they had found my personal item

    March 2006 Winner Melany Bautista, Fairmont Hotel Vancouver

    A guest had checked out of her room when she realized she had left her ring in her hotel room.  She called the hotel and told the front desk peron.  The night manager went straight to her hotel room and found it. Switchboard Operator Melan

    February 2006 Winner Ken Armich, Pacific Palisades Hotel

    I wanted to drop you a note to inform you about my experience at your hotel this weekend.  I felt you should know when someone has done an exemplary job.  There was one individual who stood out from the rest - Ken. He found us wandering ar

    January 2006 Winner Judy Waddell, Fairmont Waterfront Hotel

    I am writing this letter to let you know about the amazing guest service I received from one of your employees.  In my journey, I broke off the heel to one of my boots. We had a booth in the ballroom and needed to begin setting up.  Due to

    December 2005 Winner Macelinda Damayo, Four Seasons Hotel

    Macelinda was a cheerful and delightful young lady that could start anyone's day off in the right direction. She offered to order dinner for me through room service, which was also great. She also placed a wakeup call for me because I had an earl

    November 2005 Winner Arif Ismail , Delta Vancouver Hotel and Marina

    When our guests were picked up by their tour guide, they relayed that not only had Arif greeted them by name, but that he said, "I hear that you've had a mix-up, and I'm glad it's all worked out." Then he proceeded to bring them

    October 2005 Winner Juby Sprake , Holiday Inn Downtown

    As much as I felt alone in Vancouver, I was NOT alone, only because of Juby. Juby spent much of her personal time with me in the evenings and also invited me to her home for dinner on Thanksgiving. She's a great cook! Juby and her husband have now be

    September 2005 Winner Gonzalo Arratia, Fairmont Waterfront Hotel

    Gonzalo, stationed at the door to welcome visitors, made a beeline for our children, making them feel welcome and very special. Over the course of our stay, he was unremittingly cheerful, charming, and displayed a range of talents. Gonzalo wasn't

    August 2005 Winner Jeff Veniot , Gray Line West

    I am a driver for Capitol Tours.  My day started in Victoria early in the morning catching the ferry, wich transported us (my tour) to the mainland and eventually to Canada Place where we met Jeff.  It ended on top of the mountain where I c

    July 2005 Winner Jack Kastelein , West Coast City and Nature Sightseeing

    We took 3 tours.  Each tour was informative, well-paced, and conducted to insure our maximum enjoyment. We were particularly pleased with the service.  Jack made my mother's week!  Jack ensured that he knew and remembered everyone

    June 2005 Winner Cathy Jenkins, North Vancouver Outdoor School

    My name is Gerry and I am a tour guide with Landsea Tours.  I was on a day trip from Vancouver to Whistler with a large group.  On this particular trip, an octogenarian vacationing with his wife, was dealing with a unfortunate accident, and

    May 2005 Winner Clint Travis and Estrella Tissera, Comfort Inn Downtown

    When I left from Vancouver to Mexico, I forgot my money ($7,000 USD) in the room. Then I called to Mr. Clinton and Ms. Tissera and they kept it until I went back to Vancouver.  I want to thank them for thier honesty and good service! -- Maurici

    April 2005 Winner Susan Mah and Jaci Pachal, Accent Inns Vancouver Airport

    My mother suddenly became ill and passed away.  I rushed down and stayed two nights.  When we were checking in, the front desk staff Jaci and Susan were very friendly and efficient, and also offered their condolences.  When we reached

    March 2005 Winner Adam Worku, Best Western Downtown

    Adam demonstrated honor and integrity.  Earlier in the monring, Adam drove us in the hotel shuttle to the Waterfront Skytrain station.  He made some suggestions for our day. When we went to buy our tickets, panic struck.  I discovered

    February 2005 Winner Osman Segovia, Westin Grand Vancouver

    I would like to nominate my co-worker Osman Segovia for going above and beyond.  A couple was dropped off in front of our hotel instead of the hotel in which they were staying, which was just a few short blocks from our property.  I called

    January 2005 Winner Bella Martins, Best Western Sands

    I had been on holiday from Australia and very depressed and feeling blue. Bella came to my room after I phoned reception - showed me compassion, friendship, and understanding. If she wasn't there I don't think I would have gotten through the

    December 2004 Winner Shawn Zawasky, Fairmont Hotel Vancouver

    Guest from Seattle checked out to find out he had a flat tire and no spare. Shawn found a 24 hr tire repair, took the tire off the car, personally drove the tire to be repaired, came back to put the fixed tire on and the guest could drive back to Sea

    November 2004 Winner Debbie Harris, Fairmont Hotel Vancouver

    Debbie helped a few of us who were new to Vancouver to navigate our way around the city, to advise that the best restaurants for a wonderful taste of the city, and then ensured we received an appetizer in each restaurant. In addition, she mailed a pa

    October 2004 Winner Amy Stolar, Sandman Hotel

    Arrived at the hotel early (7:30 am), I was jet lagged and desperately needing sleep. Check-in is normally 3 pm but Amy went out of her way to have a room ready for us by 9:30 am. She sent us off to have a nice, calming breakfast during the wait! Thr

    September 2004 Winner Abida Mani, Gray Line of Vancouver

    We arrived back home and to my pleasant surprise, waiting for me on the kitchen table was an almost indestructible package containing my lost glasses, along with an enclosed letter from Abida thanking me for my patience, and apologizing for the delay

    August 2004 Winner Nathalie Desjardins, Shaughnessy Village

    She went out of her way to help me. As they did not accept checks, she personally lent me money. She did so many other things also for other guests. I travel a great deal - she is outstanding. -- Joan

    July 2004 Winner Alex Monetta, Renaissance Vancouver Hotel Harbourside

    She has gone above and beyond the call of duty. Her warm and genuine smile has lit up my day for the past 10 days. Every morning when I have come into the club lounge for breakfast, she has helped with my newborn son by holding him so I can eat somet

    June 2004 Winner Trevoreau, Grouse Mountain Resorts Ltd.

    During the grouse grind my daughter soon left us behind and when we did arrive at the top totally exhausted, we searched for Eden and she was nowhere to be found.  Mr. LeTourneau immediately put us at ease by assuring that he had personally see

    May 2004 Winner Lila Little, Tourism Vancouver

    The staff were very kind and friendly. I was lucky to meet Mrs. Lila there. She was so kind that she introduced herself one on one. We enjoyed talking then she suggested that she drive me to some good places. She took me to the beautiful botanic gard

    April 2004 Winner Martina Dillon, NCL Shore to Sea

    The cruiseship guests were very very unhappy. Martina made the effort to call my hotel to arrange rooms for everyone, got Norwegian to take care of a lot of charges. Martina also went out of her way to book some day trips for these people so they wou

    March 2004 Winner Tammy McKenney, Marriott Pinnacle Hotel

    My daughter on a recent visit lost her stuffed animal. Tammy came to me with a small bag, in it was a Canadian moose and a card with a poem which she wrote for my child. A replacement stuffed animal for the one she lost - all at Tammy's expense.

    February 2004 Winner Maggie Amirani , Holiday Inn Vancouver Downtown

    She helped me back to my room. Maggie helped me pack my belongings and moved them to the new room herself and hung up my clothes and laid out my toiletries while I had breakfast. Maggie noticed I was a bit nervous and calmed me down by helping me org

    January 2004 Winner Arthur Truscott, Whistler Star Express

    I commend Arthur and thank him for so selflessly caring about my journey to Whistler. He has set a new professional standard for excellence, which ought to be followed by anyone who wishes to discover the true meaning and purpose of work as sacrifici

    December 2003 Winner Michelle Petersen, Sears Canada

    Mrs. Michelle Petersen, has gone above and beyond in helping with a guest situation. She exuded a can-do attitude on the phone.  -- Helmar

    November 2003 Winner Karen Lewis, Rocky Mountaineer Railtours

    Karen provided extraordinary care and concern for us. She gave us considerable time on a late Friday afternoon when certain there were other more interesting things to be doing.  -- Helen

    October 2003 Winner Geoff Viljoen, Star Limousine Company

    Geoff immediately spotted Doris's walking cane, and went to fetch a wheelchair for her.  After hauling all our luggage to the car, he carefully assisted Doris into the car. Geoff's sincere care and attentiont o our needs, was unbelievea

    September 2003 Winner Vicki Cornett, Gray Line of Vancouver

    She is an outstanding ambassador for the city of Vancouver; she served visitors above and beyond her job description!! Vickie is a wonderful ambassador for Vancouver and the City and Gray Line is lucky to have her representing them! -- Lloyd

    July 2003 Winner Jody Evans, Timberland Productions

    Willingly and enthusiastically facilitated a marriage proposal as part of the Lumber Jack show that day. Never made me feel that I was causing any inconvenience to him. This guy is amazing. -- Colin

    June 2003 Winner Lisa Wilkening, Westin Grand Hotel

    Lisa mapped out our itinerary, highlighted all points of interest, made sure we had wonderful tables at the restaurants she picked out for us, and even went so far as to arrange for our baggage to be held at a hotel on Granville Island before we left

    May 2003 Winner Cory Goodine, Fairmont Hotel Vancouver

    I was walking back to my hotel when I was assaulted by a group of youths. I managed to reach the hotel and when I asked for assistance, Corey and his team provided care, sent me to the hospital, and made me feel safe. Without them I would have had th

    April 2003 Winner Travis Robsin , Rosedale on Robson Suites

    I lost my toys and cried a lot and Travis helped me find them. He was like a big brother. -- Stephanie He opended the door when I went out to smoke. -- Lorin He was one of the people in this country that didn't treat me differently because I wa

    March 2003 Winner Lorri Jensen-Reilly, Gray Line of Vancouver

    Lorri gave a warm and friendly welcome as well as genuine concern to our daughter's plight. She went beyond the call of duty to get our daughter some basic essentials to settle her in. I am grateful for such assistance and the personal welcome t

    February 2003 Winner Gerry Sayers, Pan Pacific Hotel

    Ms. Sayers responded to all of our questions and requests immediately. Ms. Sayers helped us look at ways to cut down costs without compromising our desire to have an extravagant wedding reception.  She paid attentionn to every little detail inc

    January 2003 Winner Donnie Whalen , Delta Vancouver Suites

    I had a flat tire down in the parking garage and he came down in his uniform got all dirty crawling under my van trying to figure out how the spare tire came out, then jacking up my van with a jack that didn't want to cooperate, and showing me ho

    December 2002 Winner Alnoor Bhulji, Holiday Inn Downtown

    Alnoor has consistently gone way beyond what would normally be expected when it comes to looking after his guests. When we got to our room, there was a wrapped box of cookies and a card with a personal note from him. Later that day, we received a voi

    November 2002 Winner Hilton Goodes, Vancouver Art Gallery

    I left my camera at the Vancouver Art Gallery. Hilton brought my camera to me in Seattle when he was visiting. He went out of his way and was greatly appreciated of his kindness and generosity. -- Rhanda

    October 2002 Winner Geoff Patrick, Landsea Tours

    Geoff helped me a lot the past few days. He provided a great distraction for a griving mom.  -- Jeni

    September 2002 Winner Andres Gurumeta, Tourism Vancouver

    I have contacted Andres to once again express Bruce's and my gratitude for his outstanding contribution to my visit. His service to me was more than just "helping a tourist." He represents Tourism Vancouver and Canada in the best possi

    August 2002 Winner Scott MacMillan, Delta Hotels

    Scott MacMillan provided exceptional and outstanding service.  Scott's ability for problem resolution, saved previous minutes for Teri; At the emergency room, I was told if Teri had remained in her previous state for even another hour, she

    July 2002 Winner Tania Reinecke, Hilton Vancouvr Airport

    I called the desk and David responded to my room within five minutes. He watched me eat my food and apple juice as my blood count was at 59 when I was suppose to be at 125.  Ms. Reinecke should be praised for her compassion and concern for a me

    June 2002 Winner Hilda Britton, Science World

    She initiated to help me and gave more info than I asked, not just info about Science World, but also info about Vancouver. She tried to help me as much as possible. She did succeed, I was so glad that I got all the info from her that saved a lot of

    May 2002 Winner Yash Paul Grover, Black Top and Checker Cabs

    Honesty is more than a virtue these days; it's also very rare when a visitor like myself accidentally left my wallet in this man's cab with $800.00 cash, credit card, drivers license, etc. He drove back to my hotel and returned it to me all.

    April 2002 Winner Denis Boos , West Coast City & Nature Sightseeing

    We were on the bus when it was broken into while we went for a short walk. He was very good and respectful to the passengers.  -- Elizabeth

    March 2002 Winner Mark Hendrickson, Delta Pinnacle Downtown Vancouver

    At all times he demonstrated a commitment to his responsibilites that far exceeded the required performance of his duties.  Even when busy, he never failed to greet and speak to each guest, while making sure each person's needs were met. He

    February 2002 Winner Cindy Holcombe, Sheraton Vancouver Wall Centre Hotel

    Cindy has consistently shown that she is a delightful exception to the norm by exemplifying superior customer service through her enthusiasm, attention to detail, genuine warmth, and caring for those she deals with - regardless of how they are dresse

    January 2002 Winner Abida Mani, Gray Line of Vancouver

    Our entire trip through Gray Line was wonderful. We will definitely recommend Gray Line to our friends because of the great service we received. We take note of those who go above and beyond to be sure their customers are happy and make sure we conti

    December 2001 Winner David Duggan, Century Plaza Hotel & Spa

    We were looking for a hotel across from the hospital and had the pleasure of being greeted by David. I explained the situation to him and he was kind enough to offer a special rate and gave us an immediate check-in. When I brought my mom over from th

    November 2001 Winner Susanne Eineigel, Greyhound Shore Operations

    Susanne found out when the bus was to arrive. Susanne tran to the point to verify if that was where our luggage was. Our luggage was not on the bus and Susanne then called the hotel. Our luggage was then transported to us at the terminal. I was at th

    October 2001 Winner Sue and Gerald Burke, Rocky Mountaineer Railtours

    The whole trip on the Rocky Mountaineer was hugely successful and I have nothing but praise for it. Everything wasa extremely well organised and well thought out and the staff could not have been more pleasant, helpful, or informative. The small touc

    September 2001 Winner Skye Wilson, Landsea Tours

    During a tour, a guest from Connecticut had severe chest pains. Ms. Skye Wilson continued to drive directly back to Vancouver and return guests to their respective hotels. Skye being industrial first air certified, now realized the medical state of t

    July 2001 Winner Jennifer King, Gray Line of Vancouver

    Ms. Jennifer King went out of her way to resolve my awkward situation. She was just completing her shift when the site supervisor asked if she could drive me back downtown. Ms. King kindly obliged. Her genuine assistance was particularly appreciated

    June 2001 Winner Holger Bednarik, West Coast Nature & Sightseeing

    He was caring, confident, and well spoken.  -- Lee

    May 2001 Winner Richard Selman, Meridian Valey

    Our car was broken into in Gastown. Richard found a secure covered parking space to park out of the rain until the broken window could be repaired the next day. He also found a vacuum and cleaned up the car interior of broken glass all without being

    April 2001 Winner Moses Umba, Delta Vancouver Suite Hotel

    His smile lights up the space around him like a million watt light bulb. He made me feel that not only was I the most important person in the world, but the only person in the world! Hats off to him!!! -- Celia

    March 2001 Winner Cheryl Atchison, Delta Vancouver Suite Hotel

    I was able to see my newborn nephew for the first time by having my family email files to Cheryl's computer. She printed off the images and allowed me to see them in color on her computer monitor. -- Jason

    February 2001 Winner Lisa Bongalis, Best Western Abercorn Inn

    She went way beyond her duties to make a bad situation as easy for us as possible. Our situation was made much easier because of Lisa's efforts. -- Ed and Judi

    January 2001 Winner Beth Olver and Diane Atkinstall, Vancouver Art Gallery

    They helped a desperate stranger who had lost all her money, find a bus route to the airport, gave $1.75 in bus fare and generously got me into the museum for free to see the exhibit. Such kindness and generosity will not be forgotten. -- Pamela

    December 2000 Winner Nichola Hobenshield, Crowne Plaza Hotel Georgia

    Nichola came to my rescue when I misplaced my credit card. She rang the card insurance company for me in England and checked all of the calls where free phone lines. Always polite, helpful, calm, and discreet.  -- S. Finch

    October 2000 Winner Carmen Arresta, Tourism InfoCentre (TIC)

    Stranded at the airport, Ms. Aresta came running out. She told me that she did not hear most of my story, but she would do everything she can to help me and she did. Ms. Aresta went out of her way to help me. Carmen Aresta did not need to do what she

    September 2000 Winner Nancy Nguyen , Sheraton Suite Le Soleil

    Nancy offered to checkout a fire alarm downstairs with the elevator out of service, she climbed 11 floors to say it was a false alarm! Extraordinary service!!! -- Roy

    August 2000 Winner Bill Smith and Bob Hancock, Gray Line of Vancouver

    They went out of their way to ensure that I was on time to make my ship's shuttle. -- Wally

    July 2000 Winner Raj Chumber, BC Ferries

    Travelling on ferry from Victoria to Vancouver. Neglected to get off the ferry and missed the bus. Mr. Chumber took three of us to the Delta Hotel in his own time. -- Carolyn

    June 2000 Winner Rami Zein, Rocky Mountaineer Railtours

    I had an allergic asthma attack on board. This was very unexpected and embarassing for me. Rami was extremely professional about it and immediately and discretely provided what I needed.  -- Carole

    May 2000 Winner Scott Mason, Rebecca Symes, Tracy Vo, Landsea Tours

    The company "Landsea Tours" very generouslly donated a bus and two drivers, Rebecca Symes and Tracy Volb. It was very special to have all of our family and friends together and it reassured my daighters to have everyone close by. This is an

    April 2000 Winner Cheryl Atchison, Delta Vancouver Suites Hotel

    Business centre services exceeded waht one could expect. I also was in desperate need of alternative homeopathic medicine which Cheryl located for me at the store out of the downtown area and she drove me there at the end of the day. She's friend

    March 2000 Winner Scott MacMillan, Delta Pinnacle

    Scott went above and beyond in caring about our comfort and enjoyment of our stay. He treated us more as visiting friends than hotel guests. -- Mr. and Mrs. Mancini

    February 2000 Winner Wei Arthur, BC Corps Commissionaires

    Wey Arthur who was on his way home, stopped to quickly checked our car and being unable to repair the problem, offered to drive us to our hotel located near the large Costco store in Richmond.  A truly incredible and unselfish act by a kind sam

    January 2000 Winner Paul Gingras and Sonja Bovee, Coast Plaza Suite Hotel at Stanley Park

    Both of these Coast employees went far beyond their call of duty in helping me out and I urge you to recognize their efforts. For me, they were a monumental help at a very difficult period in my life. -- Elizabeth

    December 1999 Winner Brennan Kimble, Renaissance Vancouver Hotel Harbourside

    November 1999 Winner Will Dunbar, Joe Fortes Restaurant

    October 1999 Winner Michael Lawrence, West Coast Nature & Sightseeing

    September 1999 Winner Debbie Florczak, Gray Line of Vancouver

    August 1999 Winner Sande Ingram, Best Western Sands by the Sea

    July 1999 Winner Andrea Rosenke, Executive Airport Plaza Hotel

    June 1999 Winner Tibor Mucka, Kafe Europa

    May 1999 Winner Ken Knight, Black Top Cabs

    April 1999 Winner Dean Angell, Perimeter Transportation

    March 1999 Winner Jeff Watts, West Coast Nature & Sightseeing

    February 1999 Winner Jim Storie, Vancouver Trolley Company

    January 1999 Winner Ruarri Thomson, False Creek Ferries

    December 1998 Winner Fred Smith, BC Transit

    When my husband and I inadvertently found ourselves on Skid Row after leaving Chinatown, we were unabe to get a taxi. Fred stopped his empty bus and isisted he took us to Robson St. where we would be safe.  -- M. Cundy

    November 1998 Winner Elena Schulz and Nelson Schulz, Parks Board Administration Office

    They didn't have to help us when we got robbed, however they allowed us unlimited use of their phone, calmed us down and Elena made us lunch and made us eat. Both of them were so concerned and so comforting, especially after such an ordeal. They

    October 1998 Winner Erica Maller, Landsea Tours

    Erica went above and beyond the call of duty this day to ensure that the guests were happy and satisfied. Even after a 17 hour day, returning to hotels at 11:15 pm, all the guests were happy and giving Erica hugs, receiving calls from two of her gues

    September 1998 Winner Selina Eschinbach,

    Ms. Eschinbach, who has worked for us before already to our satisfaction, took over the sightseeing tour through Vancouver in one of the two bsses and has been received by the group with enthusiasm.  Ms. Eschinbach not only provided the necessa