December 2006: Bryan Steer, Westin Bayshore Vancouver Hotel
During our stay in Vancouver, we wanted to purchase a swimming t-shirt for our daughter from the UBC Swim Club. Our daughter is a competitive swimmer in St. Catherines, Ontario. Abe Marte of Guest Services was efficient in obtaining directions … read more
November 2006: Barry Balce, Delta Vancouver Airport Hotel
In October 2006, Mrs. Messer came to Vancouver to visit her four year old granddaughter who is terminally ill with cancer. Mrs. Messer had taken special care to purchase some special gifts for her granddaughter. In her travels through the … read more
October 2006: Pierre Arcand, Pacific Palisades Hotel
During a recent conference at the Pacific Palisades Hotel (NASAGA, from October 10th to 14th), Pierre Arcand took charge of making the event the best for the participants, the presenters and the organizers. He seemed to be in every venue … read more
September 2006: Laurent Devin, Diva at the Met
We arrived from Europe and our luggage was lost. Mr. Devin comforted us during dinner and tried to locate our luggage through our airline. Once he realized that our luggage would not be arriving that evening, he called his wife … read more
August 2006: Louise Reid, West Coast Sightseeing
A note of thanks for the great service we received. I had a group of 15 for the Vancouver post tour of the Capilano Suspension Bridge and City Tour. We had a late start to the tour, but our driver, … read more
July 2006: Geoff Viljoen, Star Limousine Services
Dear Vancouver Tourism Awards, I feel compelled to write you, as I am still in shock from the wonderful experience I had at your airport yesterday. After a long (delayed) flight from New York and almost an hour in the … read more
June 2006: John Abou-Samra, Coast Mountain Bus Company
John is by far the best bus driver I have ever met! He not only is enthusiastic about his job, but he is also knowledgeable about Vancouver and making people happy. He always greets his passengers with a smile and … read more
May 2006: Rashid Khan, Vancouver Taxi
After a three week long vacation in Canada, I, along with my wife and children, were returning to Australia on the morning of April 26th this year. Rashid Khan was the cab driver who picked us up from the Hyatt … read more
April 2006: Stephen Candy, Fairmont Waterfront Hotel
Dear Mr. Pye: From April 23rd to 28th, I was a guest in your hotel and enjoyed typically fine Fairmont service from the many people on your staff that I encountered. However, there were two members of your team that … read more
March 2006: Melany Bautista, Fairmont Hotel Vancouver
Recently, a guest, Mrs. Bortolussi, at the Fairmont Hotel Vancouver checked out of her room when she realized she had left her ring in her hotel room. She called the hotel and told the front desk person. Immediately, the Night … read more
February 2006: Ken Armich, Pacific Palisades Hotel
Hi John [Nicholson], I wanted to drop you a note to inform you about my experience at your hotel this weekend. I do not normally take the time to fill out customer comment cards or write to the manager. However, … read more
January 2006: Judy Waddell, Fairmont Waterfront Hotel
Dear Mr. Francis Parkinson: I am writing this letter to let you know about the amazing guest service I received from one of your employees. I arrived on Sunday, March 5th to unload for the Waterfront Playhouse Brunch event. It … read more
