December 2011 Winner: Harpreet, Century Plaza Hotel & Spa
Nomination: We are writing to express our sincere gratitude to your hotel staff for the exceptional service we received during our recent stay. Your hotel has been our home for the past six weeks as our son was hospitalized at … read more
November 2011 Winner: Maryam Alborz, Sheraton Vancouver Guildford Hotel
Nomination: Yesterday as I was checking in I realized my Visa was missing. Without skipping a beat, Maryam at the front desk asked if I could remember where I left it. My panic had set in and I was only … read more
October 2011 Winner: Krista Thomas, The Fairmont Waterfront
Nomination: Just to say a big thank you to the Fairmont and especially Krista Thomas for the excellent care I received after my accident. After checking in at The Fairmont Waterfront I went for a walk before dinner with a … read more
September 2011 Winner: Shawna Kostiuk, Pan Pacific Hotel
Nomination: She worked tirelessly assisting us with the recovery of our lost passports. She used every resource at her disposal on our behalf. Shawna was totally professional, exceptionally competent and very compassionate. Her efforts led to the return of our … read more
August 2011: Summer Day, Blue Horizon Hotel
We arrived at the Blue Horizon with an Audi All Road packed to the gills with a Thule carrier on top. Unfortunately, the carrier made our car too tall for the hotel garage. Ms. Day, cool as a cucumber, helped … read more
July 2011: Cesar Carias, Renaissance Vancouver Harbourside Hotel
I decided to take my family on vacation to Vancouver for a respite from the weather in Dallas and to appreciate the outdoors. I was pleasantly surprised to find an incredible level of service at the Renaissance, particularly as it … read more
June 2011: Dinesh Lal, Westin Wall Centre Vancouver Airport
On June 10, 2011, I checked in to the Westin Wall Centre. During the check-in process, the hotel experienced a power failure. After dropping off my luggage, I set off in search of something to eat. Unfortunately, the whole area … read more
May 2011: David Lall, Fairmont Pacific Rim
I forgot my dresses at the airport. David asked for my boarding pass and told me he would deal with it. Two hours later, he called me with dresses in hand! He had to call the airport multiple times, organize … read more
April 2011: Liam O’Halligan, Granville Island Tea Company
My wife is a tea nut, and she went crazy trying to pick new, unique blends of tea at this place (Granville Island Tea Company); there were too many options. First of all, the worker behind the counter gave her … read more
March 2011: Ksenia Stepkina, Days Inn Downtown Vancouver
Ksenia caught my attention from the first minute I walked into the lobby of the Days Inn Downtown Vancouver. She greeted me with a warm smile and instantly made the effort to connect with me on a personal level by … read more
February 2011: Brian Meyer, Holiday Inn Hotel & Suites Downtown Vancouver
I am 5 months pregnant and I forgot to fill a prescription that helps me to breath. Brian offered to go to the pharmacy for me because I was too sick. Jodie DeAlmeida, Quesnel, BC
January 2011: Bruce Young, Vancouver Aquarium
He saved the day! We were making a presentation and our laptop and speakers didn’t work. Bruce provided us with his own equipment and without it there would have no presentation. He was helpful, calm and friendly. He went above … read more
