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June 2017 winner Lisa Cumming with Deputy Mayor Tim Stevenson

2017 June Winner

Lisa Cumming

Westin Grand Hotel

Last week after arrival at Vancouver from a cruise to Alaska, my wife and I, both roeign citizens, met a wonderful human being whose memory we will always treasure.  It was early morning and, as most travelers are, we were exhausted.  Although the taxi dropped us off at the Westin Grand Vancouver, we really had no idea where we were located.  Our state of mind was confused. We had bookings for a three day stay at two local Vancouver hotels, but neither hotel could accomodate us for an inclusive 3-day period.  We did not look forward to the nightmare of transfering our points even if alternative accommodations could be scheduled and proper canellations set in place.  We then ment the hotel's Head Concierge - a truly versatile lady.



This person took time to listen to our travel worries, to all these mundane concerns, frustrations and disapointments that travelers encounter - though no fault of any person in particular - but that are very real in the weary minds of senior persons such as us.  Her genuine concern to assist became evident when she took upon herself to contact three hotels to resolve our problems.  Not only was she very knowledgeable and proficient, but was able to schedule a three-day stay at another hotel, cancelled the other hotel reservations without any penalty and had all of our points transfered.  This positive can-do attitude went way above what I would call exceptional customer service - it certainly relected tons of good will upon her employeer, Westin Grand Hotel, and brough much well-desverved distinction upon herself and her colleagues.



Because of the kindness and generosity of this person, we will always maintain a favorable and impressive image of what we believe is a true reflection of the excellence, genuine hospitality and wellbeing that was afforded to us by one of your representative citizens of Vancouver.  Our friend-for-life is Lisa Cumming and she is the Head Concierge at the Westin Grand Hotel.



--Jose and Ana, Fort Lauderdale, USA