2017 June Winner

Lisa Cumming

Westin Grand Hotel

This person took the time to listen to our travel worries, to all these mundane concerns, frustrations and disappointments that travelers encounter - through no fault of any person in particular - but that were are very real in the weary minds of senior persons such as us. Her genuine concern to assist became when she took it upon herself to contact three hotels, as well as the folks at SPG to resolve our problem. Not only was she very knowledgeable and proficient, but was expertly able to schedule a tree day stay at the Westin Bayshore, canceled the other hotel reservation without any penalty, and had all SPG points duly transferred to the corresponding hotel. This positive can-do attitude went way above what I would call exceptional customer service - it certainly reflected tons of goodwill upon her employer, Westin Grand hotel, and brought much well-deserved distinction upon herself and her colleagues. 
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Jose and Ana Sarraga, Fort Lauderdale